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Communication with Stakeholders

Stakeholders:Government Agencies

Priority Topics of Concern:Compliance

Communication Channels/ Response Method and Communication Frequency:

Ensure the Company’s compliance with regulations, ordinances, and requirements Periodic communication with competent authorities

Actual Performance in 2021:

  1. The Company did not receive any orders from the securities or taxation authorities requesting corrections in 2021.
  2. The Department of Labor inspected the Company once in 2021 and found no violations.
  3. In 2021, the Company cooperated with the fire brigade to conduct fire safety inspections of its buildings; there were no violations or items requiring improvement.
  4. In 2021, one product scrapping was performed. It was processed through a qualified waste disposal company, and was declared to the Environmental Protection Administration in accordance with the law.

Communication Unit and Contact Method:

For issues related to labor and environmental protection regulations, please send your questions to Mr. Chang, human resources and administration department, at dennischang@richwave.com.tw

For issues related to securities or tax laws and regulations, please send your questions to Ms. Chin, finance department, at gloriachin@richwave.com.tw, or call our service hotline at 02-87511358, 03-6008999


Stakeholders:Shareholders and Investors

Priority Topics of Concern:

  • Business performance
  • Ethical Corporate Management
  • Corporate Governance

Communication Channels/ Response Method and Communication Frequency:

  • Shareholders' meetings, annual report for the shareholders' meeting, and meeting handbook: Once per year
  • Information disclosure on Market Observation Post System (MOPS) or investors section of our Company website
  • Investor conferences: Once every quarter
  • Monthly revenue announcement: Once every month
  • Domestic and foreign warrant issuer investor forums: About 5 every quarter
  • About 20 domestic and foreign legal person interview meetings per month
  • News disclosure/material information disclosure
  • Investors engage with the Company in face-to-face or telephone interviews

Actual Performance in 2021:

  1. Shareholders’ Meetings: Held on July 27, annual report and meeting handbook of the shareholders’ meeting
  2. Investor conferences: Three sessions held in 2021. Briefings on the information disclosure on MOPS or investors section of our Company website on 2/26, 5/4, and 8/5. A total of 838 people participated in the three sessions.
  3. Monthly revenue announcement: Monthly announcements on MOPS
  4. Domestic and foreign warrant issuer investor forums: Invited to participate in 11 forums held by domestic and foreign warrant issuers
  5. Interview meetings with domestic and foreign legal persons: Participated in 113 online conferences/physical visits organized by domestic and foreign legal persons, and talked with 670 investors
  6. News disclosure/material information disclosure: A total of 30 material information messages in Chinese and English; About 40 news items disclosed
  7. An average of 10 investor (including potential investors) telephone interviews per day

Communication Unit and Contact Method:

For investor-related issues, please send your questions to Ms. Juan, public relations department, at wendyjuan@richwave.com.tw,
or call our service hotline at 02-87511358, 03-6008999


Stakeholders:Media

Priority Topics of Concern:

  • Brand Market Image
  • Social Welfare Activities

Communication Channels/ Response Method and Communication Frequency:

  • elephone interviews: Irregular basis
  • Print media interview and reporting: Irregular basis
  • Shareholders’ Meetings: Once per year
  • Technology Summits: Once per year
  • Immediately release important Company information
  • Expose social welfare activities on the Company's official website
  • Public company events

Actual Performance in 2021:

  1. Telephone interviews: Irregular basis
  2. Print media interview and reporting:
    (1) Ranked 9th in the Commonwealth Magazine "Hundred Fastest Growing Companies” for the year
    (2) Ranked 7th in Business Next "Top 100 High-Value Companies"
  3. Shareholders’ Meetings: Held July 27
  4. Technology Summits: Once per year

Communication Unit and Contact Method:

For related inquiries, please send your questions to Ms. Juan, public relations department, at wendyjuan@richwave.com.tw,
or call our service hotline at 02-87511358, 03-6008999


Stakeholders:Community

Priority Topics of Concern:

  • Brand Market Image
  • Social Welfare Activities

Communication Channels/ Response Method and Communication Frequency:

  • Set up a Company LinkedIn Page
  • Industry-academic Cooperation
  • Sponsorship
  • Donations

Actual Performance in 2021:

  1. Set up a company LinkedIn page: A total of 492 followers on the LinkedIn page and a total of 12 articles uploaded
  2. Industry-academia collaboration:
    1. Assisting the NTU System-on-Chip Center in conducting analog circuit research
    2. Assisting the Department of Applied Mathematics of National Sun Yat-Sen University in conducting radar algorithm research
    3. Assisting the Institute of Communications Engineering, National Chiao Tung University in conducting radio frequency circuit research
  3. Sponsorship donations:
    1. Sponsored Teach for Taiwan with the amount of NT$25,000
    2. Provided "32nd (2021) VLSI Design / CAD Symposium" silver-level (NT$100,000) sponsorship

Communication Unit and Contact Method:

For related inquiries, please send your questions to Ms. Juan, public relations department, at wendyjuan@richwave.com.tw,
or call our service hotline at 02-87511358, 03-6008999


Stakeholders:Customers/Consumers

Priority Topics of Concern:

  • Customer product development trends
  • Customer relationship maintenance
  • Brand market image
  • Customer satisfaction surveys

Communication Channels/ Response Method and Communication Frequency:

  • Daily frequent communication
  • Immediate processing
  • Product satisfaction survey, once per year

Actual Performance in 2021:

  1. The 2021 customer satisfaction survey is planned to be completed in December.
  2. Y2020 Customer Satisfaction Survey: Top five customers before shipment Average customer satisfaction score = 95.75, which is 0.5 points compared with last year. There are 16 items on the questionnaire, 2 of which are on-time delivery and short delivery date capability. The scores were lower than 90, which has been reviewed and improved by the responsible parties.
  3. Hold more than 4 business reviews with important customers each year, including new product introductions and other meetings

Communication Unit and Contact Method:

For product sales related inquiries, please send your questions to Ms. Ma, customer service department, at amberma@richwave.com.tw,
or call our service hotline at 02-87511358, 03-6008999


Stakeholders:Supplier/Contractor/Distributor

Priority Topics of Concern:

  • Supplier audits
  • Channel for filing complaints

Communication Channels/ Response Method and Communication Frequency:

  • Quality meeting: Weekly/quarterly
  • Annual supplier audits
  • Irregular supplier audits

Actual Performance in 2021:

  1. 100% of the audits has been complete for Q3.
  2. Q3-395 hazardous substances reports have been updated. All reports meet both international and customer requirements.
  3. A total of 147 refineries were investigated for conflict minerals, with a pass rate of 100%

Communication Unit and Contact Method:

For issues related to product quality control and suppliers, please send your questions to info_TPE@richwave.com.tw, or call our service hotline at 02-87511358, 03-6008999


Stakeholders:Employees

Priority Topics of Concern:Information on Company Policy and Employees

Communication Channels/ Response Method and Communication Frequency:

Convene employer-employee meetings once per quarter Convene welfare committee meetings once per quarter

Actual Performance in 2021:

  1. Employer-employee meetings are held every quarter, and two meetings were held on 6/16 and 9/28 in 2021. Due to the impact of the novel coronavirus pandemic, none were held in the first quarter
  2. Welfare committee has held 5 meetings in 2021, on 2/26, 6/8, 8/3, 8/23, and 9/1.

Communication Unit and Contact Method:

For employee relations and benefits issues, please send your questions to Mr. Chang, Human Resources and Administration Department, at dennischang@richwave.com.tw. The sexual harassment complaint mailbox is at hr@richwave.com.tw, or call the service hotline at 02-87511358, 03-6008999


Description: The 2021 implementation performance results reported is as of September 2021.

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