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CSR unit and materiality analysis

Corporate social responsibility unit and materiality analysis

Corporate Social Responsibility Organization

The Company's part-time unit that promotes corporate social responsibility is the Worldwide Logistics Office, which is in charge of the Company's CSR affairs. It also has six working groups on corporate governance, customer care, supplier cooperation, environmental sustainability, employee care, and social care. Team members are representatives from various departments, including talented professionals with diverse backgrounds, expertise, and experience, who regularly report to the Board of Directors on the results of sustainable promotion.

Sustainability Task Force

Material Topic Evaluation

The Company follows the guidelines of GRI Standards (standards for sustainability reporting) and AA1000 SES. Through the four major steps of identification, ranking, execution, and communication, it identified and confirmed the topics of concern to stakeholders, and collected and selected 33 key sustainability topics. The topics were analyzed and ranked by collecting the level of concern of peers with respect to the economy, environment, and society; 9 material sustainability topics and 8 moderate topics were identified as the basis for the compilation and disclosure of this CSR report.

RichWave's material topic identification results

Material topics in 2021

Governance 1 Ethical corporate management
2 Risk management
3 Supplier management
Environment 4 Energy management
Product 5 Customer health and safety
6 Marketing and labeling
7 Customer privacy
8 Innovation Management
9 Customer relationship management

Moderate topic

1 Information security
2 Compliance
3 Economic performance
4 Occupational safety and health
5 Climate change
6 Employee-employer relations
7 Market position
8 Anti-competitive behavior

 

Management Approach to Material Topics

Category Material topic risk assessment item Risk Management Policy or Strategy
Corporate Governance Ethical Corporate Management
  • The Board of Directors has established the "Ethical Corporate Management Operating Procedures and Code of Conduct" and promotes the promotion and implementation of ethical corporate management.
  • Education and training courses are provided to enhance employees’ awareness of legal compliance in order to ensure that Company employees are cognizant of standards and maintain the order of competition
Risk Management
  • It has established a cross-unit business continuity planning (BCP) team. With the aim of preventing potential major risk incidents from harming the Company, the BCP team conducts rigorous risk assessments, formulates response strategies, arranges emergency response measures, conducts irregular drills, and continues to improve with respect to the major risks that the Company may encounter.
Supplier Management
  • Implement supply chain management procedures and require suppliers to comply with regulations:
    • International quality certifications, such as ISO 9001/ISO 14001/HSAS 18001/QC 080000/IATF 16949/safety standard certification
    • Suppliers are required to complete the Hazardous Substance-Free (HSF) declaration, and provide material hazardous substances test reports, material safety data sheets (MSDS), and HSF compliance declarations
    • Suppliers are required to complete a conflict minerals reporting survey (CMRT/CMT)
    • Suppliers are required to provide quality and reliability reports
Environment Energy Management
  • Understand and inventory the electricity consumption and carbon emissions of operating bases, and seek future opportunities for carbon reduction
Product and Customer Relations Customer Health and Safety
  • Improve hazardous substance management and comply with RoHS and WEEE compliance regulations through supply chain management
Marketing and Labeling
Innovation Management
  • In order to strengthen the Company’s innovation capability and product competitiveness, and to protect the Company’s advanced technological achievements, the Company develops patents that need to be achieved each year and the number of certifications to obtain, and then encourage employees in all R&D units to achieve the goals.
Customer Relationship Management
  • Conduct regular customer satisfaction surveys, rolling amendments of relevant issues, and maintain good customer relationships
Customer Privacy
  • Protect security of customers’ private data through implementation of information security management
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